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chatwoot

v4.14.1 Security

This release includes 1 security fix for security teams reviewing exposed deployments.

✓ No known CVEs patched
Read the diff → Tool health → What is this tool? →
This release patches 1 known CVE

Topics

actioncable chat-widget conversation customer-support web design
+12 more
docker heroku intercom javascript livechat opensource rails ruby sass vuejs whatsapp zendesk

Summary

AI summary

Reliability fixes across IMAP, auto‑assignment, WhatsApp, CSAT, and editor shortcuts.

Changes in this release

Security High

Polishes security/API with SafeFetch, dependency updates, OpenAPI docs, and private inbox webhook allowlist.

Polishes security/API with SafeFetch, dependency updates, OpenAPI docs, and private inbox webhook allowlist.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Adds Help Center layout switcher and new documentation-style layout.

Adds Help Center layout switcher and new documentation-style layout.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Adds conversation unread counts, sidebar ordering, and badge updates.

Adds conversation unread counts, sidebar ordering, and badge updates.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Adds support for BSUID in WhatsApp message payloads.

Adds support for BSUID in WhatsApp message payloads.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Improves onboarding for Help Center generation and email detection.

Improves onboarding for Help Center generation and email detection.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Adds bulk label removal and bulk article category changes.

Adds bulk label removal and bulk article category changes.

Source: llm_adapter@2026-05-29

Confidence: high

Feature Low

Adds XML/PFX attachment support, TikTok plan enablement, and new inbox webhook events.

Adds XML/PFX attachment support, TikTok plan enablement, and new inbox webhook events.

Source: llm_adapter@2026-05-29

Confidence: high

Bugfix Medium

Fixes WhatsApp/Twilio Cloud Calling and voice-call UX issues.

Fixes WhatsApp/Twilio Cloud Calling and voice-call UX issues.

Source: llm_adapter@2026-05-29

Confidence: high

Bugfix Medium

Improves reliability for IMAP, auto-assignment, WhatsApp, CSAT, editor shortcuts, meta-polling, and widgets.

Improves reliability for IMAP, auto-assignment, WhatsApp, CSAT, editor shortcuts, meta-polling, and widgets.

Source: llm_adapter@2026-05-29

Confidence: high

Full changelog

ChangeLog

  • New documentation-style Help Center layout and layout switcher.
  • Conversation unread counts, sidebar ordering, and badge updates.
  • WhatsApp/Twilio Cloud Calling and voice-call UX fixes.
  • Introduced support for BSUID in Whatsapp message payloads.
  • Onboarding improvements for Help Center generation and email detection.
  • Bulk label removal and bulk article category changes.
  • XML/PFX attachment support, TikTok plan enablement, and new inbox webhook events.
  • Reliability fixes for IMAP, auto-assignment, WhatsApp, CSAT, editor shortcuts, meta-polling and widgets.
  • Security/API polish for SafeFetch, dependencies, OpenAPI docs and allowlist for private inbox webhooks.

Thanks to @ThanhKhoaIT, @mango766, @vini-fitzner, @sdmhbilal, @chinatsu1124, @Will-thom for the contributions.

Security Fixes

  • Security/API polish for SafeFetch, dependencies, OpenAPI docs and allowlist for private inbox webhooks

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About chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

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Related context

Beta — feedback welcome: [email protected]