libredesk

What's new

• Nested filter groups in views - build nested AND/OR groups and filter on more fields.
• Conversation transcript download - download entire conversation transcript.
• Customisable From display name - set a template for the From name on outgoing emails.
• Send and set status - split button in the reply box to send and change status in one action.
• Self-assign nudge - prompts an agent to self-assign after replying to an unassigned conversation.
• Day separators - the message list now groups messages by day.
• Macro hotkey - press Ctrl+M to open the macro dialog directly.
• CSAT in the sidebar - CSAT rating is now directly visible in the sidebar

What's fixed

• Fixes a race where autoassigner would sometimes override the manual assignments of a conversation.

Upgrade notes

• Always take a database backup before upgrading.
• Follow the steps here.

Changelog

• addd44fa Merge pull request #369 from abhinavxd/improved-views
• a629beaf resolve sql builder date filters in the app timezone instead of UTC
• a110d38d adjusts padding in filter group builder adds comments with sample payloads to make the filter format easier to understand
• 4eb1f8ec Add 2FA for password login to roadmap
• 85a20024 keeps filter builder Add group button visible and tidies group controls
• 54e30e2e feat: disable 'Add group' in filter builder at the backend group cap
• 20b3aec4 fix: restrict contains operator to trigram-indexed fields in view filters
• 95f829b3 fix: stop filter builder from mutating form state; emit immutable tree updates
• ed0d359c feat: cap total filter conditions and 'in' values in query builder
• b296b572 feat: cap filter groups and surface a specific error when exceeded
• 6a246124 fix: drop icon from 'Remove group' button so it doesn't draw focus
• 496264d5 fix: separate group-remove from per-condition remove in filter builder
• 9b31e282 fix: reject empty filter values in query builder; tighten filter tree handling
• 3247a3aa feat: support nested AND/OR filter groups and new fields in views
• 36c962af Merge pull request #385 from abhinavxd/fix-autoassigner-assignment-race
• 15e5c35d renames conversation assignment funcs for clearer intent
• 18ae7b95 make updateAssignee private so user assignment can't skip hooks
• 1b87433d fixes autoassigner overriding a manual assignment
• ef1ef15a Update roadmap with new features and remove WIP items
• 14a812d0 Merge pull request #371 from abhinavxd/update-font
• d300ce26 feat: show day separators in conversation message list
• ae328d3c Update ROADMAP.md
• edbc026a Merge pull request #359 from abhinavxd/transcript
• f70e4886 refactor: sanitize only the reference number for transcript filename
• 2d81703a fix: address review nits on transcript download
• b75f138d Merge pull request #375 from abhinavxd/feat/self-assign-nudge-on-reply
• 1ce638e9 refactor: extract AssignSelfNudge component, let store own local assignee state
• b7564b5d Merge pull request #374 from abhinavxd/feat/from-name-template
• f9e04467 feat: nudge agent to self-assign after replying to an unassigned conversation
• f987224c perf: avoid DB lookups when building email From name
• 1fccfceb feat: add customisable From display name template for outgoing emails
• cfed3cfc test: add e2e tests for inbox, team, agent and conversation flows
• 2836ad2f Merge pull request #373 from aditya2r/feat/unified-send-and-close-ticket-action
• ed95b910 refactor tidy reply box send button imports and dead code
• 90ceece0 fix apply status update after send confirmation dialogs.
• bf228113 fix chevron color
• b679fc21 feat: add "Send and set status" split button to reply box.
• 49b42976 update remaining static templates to Instrument Sans
• 073d6a51 Merge pull request #365 from vanboom/363-macro-hotkey
• 4f4bbbef Fix macro context lost via Ctrl+K and stale macro filter after new conversation
• cb081b4b update font family to Instrument Sans
• 168add04 Address issue #363, implement CTRL+M hotkey to access the macro dialog directly
• 5e9d964a Merge pull request #361 from abhinavxd/revert-349-codex/document-widget-api
• da1cf5db Revert "docs: document widget API endpoints"
• eb6a195a feat: add conversation transcript download and CSAT in sidebar
• 84c0c97f Merge pull request #349 from alan747271363-art/codex/document-widget-api
• 9e247c57 Merge pull request #356 from abhinavxd/dependabot/npm_and_yarn/frontend/vitest-4.1.0
• c8413356 Update ROADMAP.md
• 3f065439 build(deps-dev): bump vitest from 3.2.2 to 4.1.0 in /frontend
• 2c766a4c docs: document widget API endpoints

What's Changed

• build(deps-dev): bump vitest from 3.2.2 to 4.1.0 in /frontend by @dependabot[bot] in https://github.com/abhinavxd/libredesk/pull/356
• docs: document widget API endpoints by @alan747271363-art in https://github.com/abhinavxd/libredesk/pull/349
• Revert "docs: document widget API endpoints" by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/361
• Resolves #363, implement CTRL+M hotkey to access the macro dialog by @vanboom in https://github.com/abhinavxd/libredesk/pull/365
• feat: add "Send and set status" split button to reply box. by @aditya2r in https://github.com/abhinavxd/libredesk/pull/373
• feat: add customisable From display name template for outgoing emails by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/374
• feat: nudge agent to self-assign after replying to an unassigned conversation by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/375
• feat: add conversation transcript download and CSAT in sidebar by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/359
• update font family to Instrument Sans by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/371
• fixes autoassigner overriding a manual assignment by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/385
• feat: support nested AND/OR filter groups and new fields in views by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/369

New Contributors

• @alan747271363-art made their first contribution in https://github.com/abhinavxd/libredesk/pull/349
• @vanboom made their first contribution in https://github.com/abhinavxd/libredesk/pull/365
• @aditya2r made their first contribution in https://github.com/abhinavxd/libredesk/pull/373

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.3.1...v2.4.0