libredesk

What's new

• Delete private notes.
• Phone number in pre-chat form - Collect a phone number in the pre-chat form, or pass one using the JWT token.
• Live chat widget preview - Preview the widget while configuring it, making it easy to customize.
• Improved drafts - Drafts are now stored per reply type: private note and reply.

What's fixed

• Assignment notifications are marked as read in the UI when you act on them.
• Many other quality-of-life fixes and improvements.

Upgrade notes

• Always take a database backup before upgrading.
• Follow the steps here.

Changelog

• e6a1c908 Merge pull request #417 from abhinavxd/prechat-remove-button-type
• 1bb21db6 fix prechat field removal on enter key in livechat inbox form
• 4949ad1c Merge pull request #415 from abhinavxd/split-name-util
• b949d70b use mailbox local part as contact name fallback when display name is empty
• cfc032f3 add SplitName util and use it to parse email contact names
• 9cb104b5 Update ROADMAP.md
• ddaf8485 Merge pull request #413 from abhinavxd/jwt-phone-number-comment
• 7754a777 clarify phone_number comment in JWT payload example
• 0b05ca82 Merge pull request #412 from abhinavxd/widget-draft-phone-shadow-fixes
• 6cb8bcee prefill country code for optional phone fields too in pre-chat form
• b46b84ed Merge pull request #411 from abhinavxd/mis-fixes
• 9c6a6c25 fix widget draft attachments, prechat phone default, and shadow tweaks
• 2e203607 fix duplicate contact creation on transient error during ext_id enrichment
• e38facf7 Merge pull request #410 from abhinavxd/convo-list-sla-draft-fixes
• 9ce7fede make SLA badges react to prop changes and hide draft label on open conversation
• 0fa00cf1 Merge pull request #408 from abhinavxd/jwt-phone-country-code
• 526d6abd Merge pull request #409 from abhinavxd/assign-nudge-permission-check
• 57481de4 Merge pull request #407 from abhinavxd/draft-attachment-preview
• fc71d30b accept phone country code in livechat JWT auth
• 99492cc4 hide assign-to-me nudge when agent lacks assignee permission
• 2de3038d show attachment type in draft preview when there is no draft text
• e3d5d46f Merge pull request #406 from abhinavxd/livechat-phone-field-and-ui-fixes
• 8a8d372a use one phone field in livechat JWT and fix phone validation
• e56e3d3b use distinct icons for online, away and offline status dots
• 8f658f27 add livechat pre-chat phone field and fix default launcher logo
• e9a7269c Merge pull request #404 from abhinavxd/harden-contact-create-and-drop-away-on-login
• 9b5326c6 normalize email before validating create conversation request
• 4dabc84a harden contact create, drop set-away-on-login, make status dots colorblind-safe
• 4020829d Merge pull request #403 from abhinavxd/add-novalidate-remaining-forms
• 3bf95aea add novalidate to remaining vee-validate forms
• 08ed665e Merge pull request #402 from abhinavxd/fix-livechat-form-native-validation
• d6f44a3c fix livechat form submit silently failing on invalid url/number fields
• 2bfe2429 Merge pull request #261 from josephsellers/delete-private-notes
• 60ebefeb fix edge cases in private note soft-delete
• 43b43a82 Merge branch 'main' into delete-private-notes
• d696b53c soft-delete private notes with a tombstone instead of removing them
• 5a826b9c Merge pull request #399 from abhinavxd/reply-box-per-type-drafts
• adeb4eee swap private-note delete to a hover 3-dot menu with confirm dialog
• 9e0c1f33 Merge branch 'main' into delete-private-notes
• bde6f019 Merge pull request #401 from abhinavxd/fix-dark-highlight-css-leak
• dc882e03 Merge pull request #260 from josephsellers/contact-name-upsert
• 8268221e fix dark-mode mention highlight leaking a yellow background onto every .dark element
• 1d7bc67e stop sent drafts from coming back after a failed or reordered sync
• 186502a4 open the reply/note tab matching the conversation's last-used draft
• 0ae92324 Merge pull request #400 from ahfoysal/fix-assignment-notification-read
• 27e8efb2 fix: update assignment notification state in UI
• f4f8db81 Mark assignment notifications read on action
• 8a68ae34 fix flaky reply e2e and stop draft load from wiping in-progress input
• 79b76494 fix attachments and macros leaking across reply and private note drafts
• ee7b829f Merge branch 'main' into reply-box-per-type-drafts
• 3feecf42 Merge pull request #394 from abhinavxd/minor-improvements
• 0949761d fix contrast threshold and cache invalidation order on login
• 0660ae4e Merge pull request #396 from abhinavxd/dependabot/go_modules/golang.org/x/image-0.41.0
• 51663583 move isValidDraftType to bottom of file
• 18027bc0 fix draft races by making the store the single source of truth
• 6eabd8aa build(deps): bump golang.org/x/image from 0.38.0 to 0.41.0
• 82d3ef75 Merge pull request #395 from abhinavxd/dependabot/go_modules/golang.org/x/net-0.55.0
• 57e15d32 build(deps): bump golang.org/x/net from 0.47.0 to 0.55.0
• ec3938c3 save reply and private note drafts separately per type
• 62a1fc83 add livechat widget preview and misc improvements
• 42a3b3a4 Merge pull request #391 from abhinavxd/roles-learn-more-link
• 725acf67 Merge pull request #392 from abhinavxd/dependabot/npm_and_yarn/frontend/vite-6.4.3
• a7bcd5e7 build(deps-dev): bump vite from 6.4.2 to 6.4.3 in /frontend
• 4280a216 Update roadmap with new item and formatting changes
• 3052e2a7 Update ROADMAP.md
• 8720e37b add learn more link to roles admin page
• 76d00c89 make the contact name upsert actually run for existing contacts
• 406a2941 Scope delete-private-message to its conversation (fix IDOR)
• da20825e Add context menu to delete private notes in conversation view
• b699cacd Add API endpoint to delete private notes
• 000326bb Fix: update contact names on upsert instead of discarding them

What's Changed (Auto-generated)

• build(deps-dev): bump vite from 6.4.2 to 6.4.3 in /frontend by @dependabot[bot] in https://github.com/abhinavxd/libredesk/pull/392
• add learn more link to roles admin page by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/391
• build(deps): bump golang.org/x/net from 0.47.0 to 0.55.0 by @dependabot[bot] in https://github.com/abhinavxd/libredesk/pull/395
• build(deps): bump golang.org/x/image from 0.38.0 to 0.41.0 by @dependabot[bot] in https://github.com/abhinavxd/libredesk/pull/396
• add livechat widget preview and misc improvements by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/394
• Mark assignment notifications read on ticket action by @ahfoysal in https://github.com/abhinavxd/libredesk/pull/400
• Fix: update contact names on upsert instead of discarding them by @josephsellers in https://github.com/abhinavxd/libredesk/pull/260
• fix dark-mode mention highlight leaking a yellow background by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/401
• Reply box per type drafts by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/399
• Add API endpoint to delete private notes by @josephsellers in https://github.com/abhinavxd/libredesk/pull/261
• fix livechat form submit silently failing on invalid url/number fields by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/402
• add novalidate to remaining vee-validate forms by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/403
• Harden contact create, drop set-away-on-login, make status dots color blind safe by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/404
• Livechat phone field and UI fixes by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/406
• show attachment type in draft preview when there is no draft text by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/407
• hide assign-to-me nudge when agent lacks assignee permission by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/409
• accept phone country code in livechat JWT auth by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/408
• make SLA badges react to prop changes and hide draft label on open conversation by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/410
• fix duplicate contact creation on transient error by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/411
• fix widget draft attachments, prechat phone default, and shadow tweaks by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/412
• clarify phone_number comment in JWT payload example by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/413
• add SplitName util and use it to parse email contact names by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/415
• fix prechat field removal on enter key in livechat inbox form by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/417

New Contributors

• @ahfoysal made their first contribution in https://github.com/abhinavxd/libredesk/pull/400

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.4.0...v2.5.0