osTicket
Communication & EmailAn open‑source support ticket system that consolidates email, phone, and web inquiries into a simple multi‑user web interface.
Features
- Accepts tickets via website forms, email, and phone
- Assigns incoming tickets to agents for management
- Provides a centralized dashboard for organizing, responding to, and archiving support requests
Recent releases
View all 4 releases →
v1.18.3
Security relevant
Security fixes
- Latest security patches from 01/2026
v1.17.7
Security relevant
Security fixes
- Latest security patches from 01/2026
Notable features
- SMTPUTF8 compatibility
- PGP/S/MIME improvements
- SVG MIME type support
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Install & Platforms
Platforms
linux
macos
windows
Community & Support
Similar tools
Alternative to
higher-cost and complex customer support systems