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UVDesk

Developer Productivity

An open‑source, service‑oriented helpdesk system built on Symfony for easy customization and multilingual customer support

CSS Latest v1.1.8 · 8mo ago Security brief →

Features

  • Multilingual translation support
  • Unlimited agents, groups, teams, customers and tickets
  • Agent privilege controls

Recent releases

View all 1 releases →
v1.1.8 Security relevant
Security fixes
  • Fixed Cross-Site Scripting (XSS) security issues.
  • Fixed security issue related to access privilege.
Notable features
  • Customer rating on ticket view
  • Public Link URL for ticket access without login (with configurable duration)
  • Portuguese translation language
Full changelog

Release Notes v1.1.8

:sparkling_heart: Features

  • Added rating on ticket view provided by customer based on support provided.
  • Updated UI - Added plus icon for ticket create, agent create etc.
  • Updates for search by filter for ticket list, added drop-down to select and element before search
    (Id, email, subject).
  • User created notes with different colour on ticket view.
  • Added assigned agent access details on ticket view, admin can all the access provided to that agent.
  • Updated some icons on dashboard for Microsoft apps etc.
  • Display all shared saved replies to admin and super admin.
  • Use remote image display in emails by embedding images.
  • Added feature to send notification on webhook URL for ticket create and replies with all details.
  • Updated UI for the customer ticket creation and login forms.
  • Enhanced functionality and design of the marketing announcement section.
  • Added a Public Link URL feature for ticket access without customer login.
  • Added a setting to configure how much time a public link can be accessed.
  • Updated default theme colour and brand colours.
  • Updated svg for marketing announcement and other svg icons
  • Updated admin logo colour to match the dynamic banner background colour.
  • Added Portuguese translation language.
  • Dockerfile updates.

:mountain_bicyclist: Misc. Updates

  • Code Refactoring for all dependent packages.
  • Update related to remember cookies functionality.

:bug: Bug Fixes

Issues Fixed in Core Framework

  • Added conditional operator for getting email in case not getting email in mail parameter for Microsoft app.
  • Updated doctrine-migration package.
  • Fixed Cross-Site Scripting (XSS) security issues.
  • Fixed security issue related to access privilege.
  • Fixed vulnerabilities issue related to saved replies.

Issues Fixed in support-center-bundle

  • Issue fixed for large size attachment zip download.
  • Fixed vulnerability broken security issue.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

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