This release adds 2 notable features for engineering teams evaluating rollout.
✓ No known CVEs patched in this version
Topics
+6 more
Summary
AI summaryFixes dashboard and article search, adds BCC/CC support, refactors HD Ticket indexing removal, updates ticket ID format to string‑based series, and reduces frontend code duplication.
Changes in this release
| Type | Severity | Summary | CVE |
|---|---|---|---|
| Feature | Medium |
Changes ticket ID format to a string‑based naming series. Changes ticket ID format to a string‑based naming series. Source: llm_adapter@2026-05-28 Confidence: high |
— |
| Bugfix | Medium |
Fixes broken article search. Fixes broken article search. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Medium |
Fixes UI bugs in the dashboard. Fixes UI bugs in the dashboard. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Medium |
Allows sending emails with BCC and CC fields. Allows sending emails with BCC and CC fields. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Medium |
Adds missing conditions to the ticket merge modal. Adds missing conditions to the ticket merge modal. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Medium |
Prevents loader from appearing over SLA view content. Prevents loader from appearing over SLA view content. Source: llm_adapter@2026-05-28 Confidence: high |
— |
| Bugfix | Medium |
Corrects overdue resolution time calculation in SLA. Corrects overdue resolution time calculation in SLA. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Medium |
Adds pointer‑events-none to empty state overlay. Adds pointer‑events-none to empty state overlay. Source: llm_adapter@2026-05-28 Confidence: high |
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| Bugfix | Low |
Corrects dashboard filter issues. Corrects dashboard filter issues. Source: granite4.1:30b@2026-05-28-audit Confidence: low |
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| Bugfix | Low |
Makes onboarding steps depend on ticket creation. Makes onboarding steps depend on ticket creation. Source: granite4.1:30b@2026-05-28-audit Confidence: low |
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| Refactor | Low |
Removes HD Ticket indexing from Redis‑based search. Removes HD Ticket indexing from Redis‑based search. Source: llm_adapter@2026-05-28 Confidence: high |
— |
| Refactor | Low |
Reduces code duplication across frontend components and applies UI fixes. Reduces code duplication across frontend components and applies UI fixes. Source: llm_adapter@2026-05-28 Confidence: high |
— |
Full changelog
What's Changed
- fix: dashboard filters fix (backport #3324) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3325
- refactor: Remove HD Ticket indexing from redis based search (backport #3338) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3339
- fix: broken article search (backport #3344) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3345
- fix: UI bugs (backport #3329) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3351
- fix: make onboarding steps to depend on ticket creation (backport #3327) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3352
- fix: allow sending with bcc/cc (backport #3266) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3382
- fix: add missing conditions in ticket merge modal (backport #3378) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3383
- refactor(frontend): reduce code duplication across components and some ui fixes (backport #3353) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3377
- fix: add pointer-events-none to empty state overlay (backport #3370) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3385
- fix: loader appearing on top in SLa view (backport #3376) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3384
- feat: change ticket ID format to string-based naming series (backport #3276) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3390
- fix: sla header in ticket view (backport #3297) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3381
- fix: overdue resolution time in SLA (backport #3354) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3380
Full Changelog: https://github.com/frappe/helpdesk/compare/v1.24.1...v1.25.0
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