Frappe Helpdesk

Productivity & Wikis

Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

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Vue Latest v1.25.1 · 5d ago Security brief →

Features

Dual agent and customer portal views for streamlined issue management
Customizable SLAs to track and improve response times
Automatic ticket assignment based on priority, type, or workload
Knowledge base with searchable help articles to reduce support tickets
Saved replies for quick, consistent responses to common queries

Recent releases

View all 21 releases →

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v1.25.0 Mixed 6d

Dashboard fixes, Ticket ID change, Frontend refactor

Open

v1.24.1 Bug fix 27d

Fixed dashboard filter issues.

Full changelog

What's Changed

fix: dashboard filters fix (backport #3324) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3326

Full Changelog: https://github.com/frappe/helpdesk/compare/v1.24.0...v1.24.1

View release on GitHub

v1.24.0 New feature 27d

Notable features

Added agent landing page (backport #2796)
Email signature feature (backport #3188)

Full changelog

What's Changed

Revert "chore: add telephony dependency" (backport #3285) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3286
refactor: fix UI inconsistency all over Helpdesk (backport #2969) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3201
feat: add agent landing page (backport #2796) by @aerodeval in https://github.com/frappe/helpdesk/pull/3293
fix: filter unexpected behaviour and view routing (backport #3206) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3296
fix: UI inconsistency in ticket view (backport #3199) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3298
fix(ticketAgent): sidepanel and reply icons (backport #3224) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3299
fix(ticket-view): padding and font (backport #3228) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3300
fix: indicator color (backport #3229) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3301
fix: ticket title (backport #3230) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3302
fix: apply saved reply on the email editor (backport #3231) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3303
fix: use v-show instead of v-if (backport #3232) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3304
fix: mobile ui issues (backport #3241) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3305
fix: add message in field allow reply via contact to show ticket message (backport #3251) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3306
fix: update breadcrumbs dropdown code to use new dropdown slots from fui (backport #3253) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3307
fix: broken dropdowns in home page (backport #3260) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3308
fix: add disabled field in ticket priority (backport #3267) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3270
fix: priority validation (backport #3271) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3312
fix: dont always set default type (backport #3272) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3313
fix: SLA Status Logic (backport #3277) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3314
feat: email signature (backport #3188) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3309
fix: add saved replies before signature and fix cursor position (backport #3247) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3315
fix: keep image size intact in customer portal (backport #3252) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3317
fix: avoid saving signature in cache of email content (backport #3256) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3319
fix: prevent request from being sent if name is unchanged (backport #3278) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3321
fix: standard view filter, UI bugs add My Replies card (backport #3141) by @aerodeval in https://github.com/frappe/helpdesk/pull/3294
fix: article layouting (backport #3242) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3258
fix: parse period filter (backport #3295) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3322

Full Changelog: https://github.com/frappe/helpdesk/compare/v1.23.0...v1.24.0

View release on GitHub

v1.23.0 Bug fix 28d

Fixed handling of missing headers in email threading.

Full changelog

What's Changed

fix: add clear formatting utility in text editor (backport #3211) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3220
fix: handle missing headers in email threading (backport #3215) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3259
fix: placeholder color (backport #3221) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3222

Full Changelog: https://github.com/frappe/helpdesk/compare/v1.22.2...v1.23.0

View release on GitHub

v1.22.2 Security relevant 1mo

Security fixes

Patch authorization and privilege escalation (backport #3065)

Full changelog

What's Changed

chore: bump fui (backport #3165) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3166
Revert "chore: bump fui (backport #3165)" by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3167
chore: bump fui by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3168
fix: display only date & datetime fields in date format in Ticket SIdebar (backport #3170) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3173
fix: iframe click does not close popover (backport #3192) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3194
fix: new submodule setup (backport #3191) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3193
chore: sync translations from crowdin (backport #3171) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3195
chore: update POT file (backport #3187) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3196
fix: improve sidepanel scrollbar and quick filters (backport #3176) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3190
fix: remove git conflicts by @aerodeval in https://github.com/frappe/helpdesk/pull/3197
fix: add debounce to filter component (backport #3178) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3189
fix: truncate text for translations in settings menu (backport #3175) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3200
fix: test isolation and override in_test bypass for security checks by @dankgarlic1 in https://github.com/frappe/helpdesk/pull/3216
chore: auto-format test file using black by @dankgarlic1 in https://github.com/frappe/helpdesk/pull/3217
fix: patch authorization and privilege escalation (backport #3065) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3198
fix: restrict Helpdesk app visibility by role (backport #3223) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3225
chore(release): hotfix to main by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3226