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Frappe Helpdesk

Productivity & Wikis

An open‑source ticket management system for streamlined customer support

Track releases GitHub Website
Vue Latest v1.28.1 · 3d ago Security brief →

Features

  • Dual portals for agents and customers
  • Customizable SLA tracking
  • Automatic ticket assignment rules
  • Knowledge base with article search
  • Saved replies for quick responses

Recent releases

View all 27 releases →
No immediate action
v1.28.1 Bug fix

Fix portal defaults

Open
No immediate action
v1.28.0 Mixed

Contact mgmt + Onboarding + SLA fix

Open
No immediate action
v1.27.0 Mixed

Agent status + fixes

Open
No immediate action
v1.26.2 Bug fix

Missing imports fixed

Open
No immediate action
v1.26.1 Bug fix

Auto‑close bug fixed

Open

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About

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Forks
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Vue Python TypeScript
View on GitHub Homepage Documentation

Install & Platforms

Install via
shell-script docker

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Beta — feedback welcome: [email protected]