Frappe Helpdesk

What's Changed

• fix: badges having borders & width truncation for texts (backport #3472) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3556
• fix: redirect responses to correct merged ticket (backport #3506) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3557
• fix: display proper labels for time elapsed (backport #3529) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3558
• fix: ticket SLA policy application (backport #3547) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3560
• fix: preserve formatting for thunderbird received emails (backport #3530) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3559
• fix: allow agents added locally to reflect their status (backport #3435) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3572
• refactor: filter component UX (backport #3447) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3573
• fix: resolve conflict markers merged in #3573 by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3575
• fix: add animation in filter component (backport #3449) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3576
• fix: assigned_on filter (backport #3475) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3577
• feat!: customer contact management (backport #3045) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3578
• fix: dedupe recent tickets, feedback rating by resolution date, staledashboard stats (backport #3488) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3579
• fix: dark mode issues (backport #3499) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3580
• fix: remove overscroll-behavior (backport #3501) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3581
• fix: set customer only for new tickets (backport #3503) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3582
• fix: restore doctype permissions reverted in #3512 (backport #3513) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3583
• fix: listview column resize & phone column (backport #3514) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3584
• fix: add auto set customer setting (backport #3515) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3585
• fix: pass uploadFunction prop (backport #3516) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3586
• fix: recent tickets alignment (backport #3543) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3588
• fix: Customer portal permission banner (backport #3541) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3589
• fix: bump frappe UI to beta-24 (backport #3549) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3590
• fix: agent reply fails on tickets with no prior communication (backport #3540) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3591
• fix: replace emojis with icons for custom views (backport #3555) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3592
• fix: reuse existing contact as customer primary contact & accurate ticket counts (backport #3562) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3593
• fix: strip html comments from agent reply email content (backport #3563) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3594
• feat: onboarding persona questionnaire (backport #3538) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3596
• fix: make headers sticky in TicketsTab (backport #3565) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3595
• fix: SidebarItem overflow (backport #3568) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3598
• fix: editor link and edit comment (backport #3599) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3600

Full Changelog: https://github.com/frappe/helpdesk/compare/v1.27.0...v1.28.0