This release adds 2 notable features for engineering teams evaluating rollout.
✓ No known CVEs patched in this version
Topics
+6 more
Summary
AI summaryUpdates fix, feat, and refactor across a mixed release.
Changes in this release
| Type | Severity | Summary | CVE |
|---|---|---|---|
| Feature | Low |
Add missing imports to resolve import errors. Add missing imports to resolve import errors. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Feature | Low |
Add agent availability status feature. Add agent availability status feature. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Bugfix | Medium |
Prevent AssignTo crash when current user is the only agent. Prevent AssignTo crash when current user is the only agent. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Bugfix | Low |
Avoid calling agent availability for customers. Avoid calling agent availability for customers. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Bugfix | Low |
Improve agent status UX. Improve agent status UX. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Bugfix | Low |
Fix UI bugs across the application. Fix UI bugs across the application. Source: llm_adapter@2026-07-15 Confidence: high |
— |
| Refactor | Low |
Refactor fetching agent availability logic. Refactor fetching agent availability logic. Source: llm_adapter@2026-07-15 Confidence: high |
— |
Full changelog
What's Changed
- fix: add missing imports by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3492
- feat: agent availability status (backport #3372) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3507
- fix: avoid calling agent availability for customer (backport #3439) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3508
- fix: improve agent status UX (backport #3431) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3509
- fix: UI bugs (backport #3448) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3510
- refactor: fetching agent availability (backport #3500) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3511
- fix: prevent AssignTo crash when current user is the only agent by @aerodeval in https://github.com/frappe/helpdesk/pull/3534
Full Changelog: https://github.com/frappe/helpdesk/compare/v1.26.2...v1.27.0
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About Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Beta — feedback welcome: [email protected]