Frappe Helpdesk

v1.26.0 Feature

This release adds 3 notable features for engineering teams evaluating rollout.

Published 1mo Productivity & Wikis

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Topics

customer-support frappe helpdesk helpscout issue-tracker javascript

+6 more

python ticketing ticketing-system typescript vue3 zendesk

Summary

AI summary

Added dark mode and bulk reply features, refactored user retrieval and ERPNext integration handling, plus numerous bug fixes across Helpdesk Portal.

Changes in this release

Type	Severity	Summary	CVE
Feature
Feature	Medium	Adds dark mode support. Adds dark mode support. Source: llm_adapter@2026-06-11 Confidence: high	—
Feature	Medium	Adds bulk reply capability. Adds bulk reply capability. Source: llm_adapter@2026-06-11 Confidence: high	—
Feature	Medium	Adds weighted_users support in HD team. Adds weighted_users support in HD team. Source: llm_adapter@2026-06-11 Confidence: high	—
Feature	Medium	Syncs ERPNext customer with HD customer. Syncs ERPNext customer with HD customer. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix
Bugfix	Medium	Fixes dark mode regressions. Fixes dark mode regressions. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Medium	Fixes border rendering in ticket fields. Fixes border rendering in ticket fields. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Medium	Fixes button label inconsistencies. Fixes button label inconsistencies. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Medium	Checks if ERPNext is installed before integration calls. Checks if ERPNext is installed before integration calls. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Medium	Adds session user as raised_by when creating tickets via API. Adds session user as raised_by when creating tickets via API. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Medium	Fixes UI bugs caused by RTL layout. Fixes UI bugs caused by RTL layout. Source: llm_adapter@2026-06-11 Confidence: high	—
Bugfix	Low	Resolves @me filters during export in Helpdesk Portal. Resolves @me filters during export in Helpdesk Portal. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Fixes recents tickets condition. Fixes recents tickets condition. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Fixes empty state for cross‑browser compatibility. Fixes empty state for cross‑browser compatibility. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Allows clicking multiselect pill to copy its value. Allows clicking multiselect pill to copy its value. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Hides failed resolution indicator when ticket is not resolved. Hides failed resolution indicator when ticket is not resolved. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Fixes placeholder rendering in filters. Fixes placeholder rendering in filters. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Bugfix	Low	Improves field‑dependency behavior: shows selected values first and refreshes options. Improves field‑dependency behavior: shows selected values first and refreshes options. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Refactor
Refactor	Low	Optimizes get_users function for role fetching and user retrieval. Optimizes get_users function for role fetching and user retrieval. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Refactor	Low	Uses doc_events instead of override_doctype_class in ERPNext Integration. Uses doc_events instead of override_doctype_class in ERPNext Integration. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Refactor	Low	Points ticket assignment notifications to agent portal. Points ticket assignment notifications to agent portal. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Refactor	Low	Upgrades frappe UI. Upgrades frappe UI. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—
Refactor	Low	Cleans up Helpdesk UI. Cleans up Helpdesk UI. Source: granite4.1:30b@2026-06-11-audit Confidence: low	—

Full changelog

What's Changed

fix: resolve @me filters during export in Helpdesk Portal (backport #3389) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3407
refactor: get_users function to optimize role fetching and user retrieval (backport #3393) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3413
feat: dark mode (backport #3246) by @aerodeval in https://github.com/frappe/helpdesk/pull/3440
fix: dark mode regressions (backport #3366) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3441
fix: border in ticket fields (backport #3359) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3442
fix: add weighted_users support in hd team (backport #3288) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3452
feat: sync ERPNext customer with HD customer (backport #3361) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3453
fix: better button labels (backport #3404) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3454
fix: check if ERPNext is installed (backport #3414) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3455
fix: UI bugs caused due to RTL (backport #3415) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3456
fix: add session user as raised_by while creating from the API (backport #3417) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3418
refactor(ERPNext Integration): use doc_events instead of override_doctype_class (backport #3416) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3457
refactor: point ticket assignment notifications to agent portal (backport #3427) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3459
refactor: upgrade frappe UI (backport #3422) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3458
fix: recents tickets condition (backport #3434) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3461
fix: empty state fix for cross browser compatibility (backport #3428) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3460
fix(multiselect): click pill to copy its value (backport #3436) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3462
fix(Ticket ListView): don't show failed resolution when the ticket it not resolved (backport #3437) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3463
fix: placeholder in filters (backport #3438) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3464
feat: bulk reply (backport #3394) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3466
fix(field-dependency): show selected values first, refresh options (backport #3446) by @mergify[bot] in https://github.com/frappe/helpdesk/pull/3467
fix: cleanup helpdesk UI (backport #3248) by @RitvikSardana in https://github.com/frappe/helpdesk/pull/3468

Full Changelog: https://github.com/frappe/helpdesk/compare/v1.25.1...v1.26.0

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Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

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Summary

Changes in this release

What's Changed

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