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freescout

v1.8.220 Security

This release includes 1 security fix for security teams reviewing exposed deployments.

Published 17d Communication & Email
✓ No known CVEs patched
Read the diff → Tool health → What is this tool? →
This release patches 1 known CVE

Topics

customer-support help-desk helpdesk helpdesk-ticketing helpscout laravel
+8 more
osticket-alternative php shared-mailboxes support ticketing ticketing-system zendesk zendesk-alternative

Affected surfaces

auth

ReleasePort's take

Light signal
editorial:auto 9d

Replies to previously received email notifications will no longer be sent to customers.

Why it matters: Affects email notification replies; update workflows before upgrade to version 1.8.220.

Summary

AI summary

Replies to previously received email notifications are no longer sent to customers.

Changes in this release

Security Medium

Check hash in replies to user email notifications (Security: GHSA-6r38-6mcf-2ww3).

Check hash in replies to user email notifications (Security: GHSA-6r38-6mcf-2ww3).

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: low

Breaking Medium

Replies to previously received email notifications will not be sent to customers.

Replies to previously received email notifications will not be sent to customers.

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: low

Feature Medium

Add configurable threshold to suppress transient fetch errors in Logs Monitoring.

Add configurable threshold to suppress transient fetch errors in Logs Monitoring.

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: high

Bugfix Medium

Fixed checking trusted hosts during installation.

Fixed checking trusted hosts during installation.

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: high

Refactor Medium

Clear JS and CSS builds when clearing cache.

Clear JS and CSS builds when clearing cache.

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: low

Refactor Medium

Activate the module right after activating the license.

Activate the module right after activating the license.

Source: granite4.1:8b-q6_K@2026-05-21

Confidence: low

Full changelog

After installing this releases replies sent by agents to the previously received email notifications will not be sent to customers. Only replies to the newly received email notifications will be sent. This is a breaking change.

Added

  • Add configurable threshold to suppress transient fetch errors in Logs Monitoring (#5399)
  • Clear JS and CSS builds when clearing cache.

Fixed

  • Check hash in replies to user email notifications (Security: GHSA-6r38-6mcf-2ww3)
  • Fixed checking trusted hosts during installation.

Changed

  • Activate the module right after activating the license.

Breaking Changes

  • Replies sent by agents to previously received email notifications will not be forwarded to customers; only replies to newly received notifications are delivered.

Security Fixes

  • GHSA-6r38-6mcf-2ww3 — Fixed hash check in replies to user email notifications, preventing unauthorized reply injection.

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About freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

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Related context

Earlier breaking changes

  • v1.8.221 Links to attachments uploaded before 2020-03-06 will become unavailable.

Beta — feedback welcome: [email protected]