freescout
Communication & EmailFreeScout is a lightweight, open‑source help desk and shared inbox that serves as an alternative to Zendesk and Help Scout.
Features
- No limits on users, tickets, mailboxes, etc.
- Fully multilingual (30+ languages)
- Seamless email integration with modern Exchange authentication
Security Response History
1 CVE| CVE | Severity | Disclosed | Patched (this tool) | vs Ecosystem Median |
|---|---|---|---|---|
| CVE-2018-15133 KEV |
high
CVSS 8.1
|
2024-01-16 | 2026-01-05 | 2y / median 2y |
Recent releases
View all 23 releases →
Security behavior changed
1.8.221
Breaking risk
Auth
RBAC
Breaking upgrade
Attachment link unavailability
1.8.219
Mixed
patches CVE-2018-15133
Security fixes
- dep: GHSA-qjr9-6v9q-3r72 — hash added to open tracking URL
- GHSA-jvmv-2qcp-7855 — Forgot Password form now throttled and returns identical response regardless of email existence
Notable features
- Catalan translation added
Full changelog
Added
- Added Catalan tranlation (#5376)
- Show warning message in the interface when browser does not support Content Security Policy (CSP).
Fixed
- Fixed an error on PHP 7.1 (#5377)
- Added table prefix to raw DB queries (#5385)
- Added hash to open tracking URL (Security: GHSA-qjr9-6v9q-3r72)
- Added throttle to the Forgot Password form and return identical response regardless of whether the email exists (Security: GHSA-jvmv-2qcp-7855)
- Fixed error tracking on creating user profile from invite link (#5390)
Weekly OSS security release digest.
The CVE patches and breaking changes that affected production tools this week. One email, every Sunday.
No spam, unsubscribe anytime.
Install & Platforms
Mobile
Android
IOS
Similar tools
Alternative to
Zendesk
Help Scout