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chatwoot
Communication & Email
An open‑source, self‑hosted customer support platform that consolidates omnichannel conversations and includes AI assistance.
Ruby
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Latest v4.16.1 · 4d ago
Security brief →
Features
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Omnichannel inbox (live chat, email, social media, messaging apps, SMS)
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AI agent “Captain” for automated responses and workload reduction
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Built‑in help center portal for self‑service articles and FAQs
Upgrade now
v4.16.1
Mixed
·
Auth
Breaking upgrade
WhatsApp fixes + rate‑limit security + performance
Monitor
v4.16.0
Breaking risk
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Exclude stale conversations
Review required
v4.15.0
Bug fix
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Auth
Dependencies
IMAP/SMTP reliability
Review required
v4.14.2
Mixed
·
Auth
Dependencies
Reliability fixes + security updates
No immediate action
v4.14.1
Bug fix
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Reliability fixes
Weekly OSS security release digest.
The CVE patches and breaking changes that affected production tools this week. One email, every Sunday.
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About
Languages
Ruby
·
Vue
·
JavaScript
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Intercom
Zendesk
Salesforce Service Cloud
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