Release history
chatwoot releases
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
All releases
11 shown
v4.13.0
Mixed
⚠ Upgrade required
- API Channel and Agent Bot webhook users must update verification flow to handle signed webhook headers using dedicated signing secrets
Security fixes
- Signed webhooks for API Channel and Agent Bot webhooks prevent spoofing and tampering
Notable features
- Help Center editing improvements: tables, slash commands, GuideJar embeds
- Participating tab for conversations
- Assignment v2 enabled by default for new accounts
Full changelog
ChangeLog
- Better Help Center editing with tables, slash commands, and GuideJar embeds
- Participating tab for conversations
- Smarter automations and macros for assignment and private notes
- Assignment v2 enabled by default for new accounts
- Captain Custom Tools, bulk document deletion, and AI workflow improvements
- Signed webhooks for API Channel and Agent Bot webhooks
- Reliability fixes across WhatsApp, LINE, Email, Widget, and webhooks
- Numerous bug fixes and enhancements
Thanks to @hahuma, @zip-fa, @hrm1810884, @nestordavalos, @mazenkhalil, @alokdangre, @dollyzn, @YJack0000, @gabrieljablonski, @salmonumbrella, @Gatesby2026 for the contributions.
Note: If you use API Channel or Agent Bot webhooks, Chatwoot now generates dedicated signing secrets and sends signed webhook headers. Update your webhook verification flow to use the new signing secrets.
v4.12.1
Bug fix
Fixed AI Assist 404 error in Community Edition and critical webhook regression since v4.8.0 where message payloads were sending channel-rendered HTML instead of raw message content, breaking downstream parsing and integrations.
v4.12.0
New feature
Notable features
- Assignment V2 now available on all installations
- Help Center improvements with draft locales and category reordering
- Linear refresh token support
v4.11.2
Bugfix
This hotfix adds changes for filter service not normalizing incoming values correctly, along with other changes to harden the service
v4.11.1
Bugfix
Hotfix for Google OAuth URL **Full Changelog**: https://github.com/chatwoot/chatwoot/compare/v4.11.0...v4.11.1
v4.11.0
New feature
Notable features
- Conversation Workflows for structured resolution
- Captain AI with FAQ-based reply suggestions
- Required conversation attributes before resolution
v4.10.1
Bugfix
This hotfix fixes an issue where WhatsApp attachment messages were created without downloadable attachments and resolves problems affecting the embedded signup flow in some cases.
v4.10.0
New feature
Notable features
- Advanced message search with multiple filters
- Search history for quick re-running searches
- Review Notes for CSAT context and analysis
v4.9.2
Bugfix
This hotfix sanitizes email HTML content before processing quoted text, preventing unsafe scripts and event handlers from being executed while parsing email replies.