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freescout

Communication & Email

A free, self‑hosted open‑source help desk alternative to Zendesk and Help Scout

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PHP Latest 1.8.231 · 1d ago Security brief →

Features

  • Unlimited users, tickets, mailboxes and other entities
  • Fully mobile‑friendly with native Android and iOS apps
  • Multilingual support (30+ languages) and accessibility for screen readers

Security Response History

1 CVE
CVE Severity Disclosed Patched (this tool) vs Ecosystem Median
CVE-2018-15133 KEV high
CVSS 8.1
 2024-01-16 2026-01-05 2y / median 2y

Recent releases

View all 31 releases →
Review required
1.8.231 Security relevant
Auth RBAC

Customer visibility check

Open
Review required
1.8.230 Mixed
Dependencies RCE / SSRF

Notification fixes + CSP header

Open
No immediate action
1.8.229 Bug fix

Fix for $addressString

Open
No immediate action
1.8.228 Bug fix

Guzzle error fixes

Open
Upgrade now
1.8.227 Security relevant
Auth RBAC Dependencies

Security patches

Open

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PHP Blade Shell
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Install & Platforms

Mobile
Android IOS

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Alternative to

Zendesk Help Scout

Beta — feedback welcome: [email protected]