libredesk

What's new

• Conversation status categories - every status (built-in or custom) now belongs to one of three categories: open, waiting, or resolved. Categories tell the system how a status should behave: open statuses count toward an agent's active conversation total and respect team max-assignment limits. Previously this behavior was hard-coded to the built-in Resolved / Closed names, so custom statuses you created did not participate. Now any custom status you add behaves correctly based on the category you pick.
• Search on admin tables - admin datatables now have a search box.
• Virtualized admin tables - admin datatables only render visible rows, so they stay responsive on large lists.
• New conversation created_at filter for views - with range support.
• Reply-To on email inboxes - set a Reply-To address to route customer replies to a different mailbox than the SMTP From address.
• Prompt to tag on reply - new inbox setting that nudges agents to add tags when replying, so categorization happens at the moment of context.
• Configurable session lifetime - agent session duration can now be configured from config.toml instead of being fixed.

What's fixed

• Resolved or closed conversations no longer reopen due to a stale snoozed_until.
• SMTP pool wait timeout set on the inbox form was not persisting and silently fell back to the default; it now saves correctly.
• Fixed a rare race where idle detection could overwrite an agent's away_manual or away_and_reassigning state.
• Auto-assigner no longer stalls when the first picked agent is capped, and now handles teams with no agents.
• Fixed incorrect avatar URL being saved for agents when using the S3 store.

Upgrade notes

• Always take a database backup before upgrading.
• Follow the steps here.

Changelog

• feb23fae fix new inbox create dropping enabled/csat_enabled/secret/linked_email_inbox_id
• bf69b56e fix prompt_tags_on_reply not persisting on email inbox creation

Skip this version and upgrade to v2.2.1 directly

Changelog

• be7369d6 Update widget unread count style
• ea4f8d75 cap unread message count badge at 9+ since backend caps at 10
• c3d1dbe5 Merge pull request #300 from abhinavxd/reply-to-addr
• b06a5151 disable plus addressing toggle for microsoft inboxes instead of hiding, preventing accidental disable on re-save
• 971ec49c enable datatable search on all admin tables, restrict global filter to text columns
• ffa5a22f fix s3 avatar_url storing bucket path instead of /uploads/ Trim spaces around reply to config
• dce33238 exclude inbox reply_to from reply recipients to prevent self-loop
• 3d2da2a1 add reply_to on email inboxes for routing replies off the SMTP From domain
• 38c14808 fix view greater/less than date filter including boundary-day rows
• 85795708 fix inbox form binding wait_timeout to wrong key, never persisting SMTP pool wait timeout
• 467a62b0 fix snoozed_until leak causing resolved/closed conversations to reopen
• bfe7cef6 add global search to datatable with per-table opt-out
• dd6c8f93 add conversation.subject_ref_format config for customizing outgoing email subject marker
• 8ebd7d7e cap macro command palette list at 200 and scope highlight observer
• 3ba8ab0a prevent idle detection from overwriting away_manual/away_and_reassigning
• 627c4a7c Merge pull request #293 from abhinavxd/category-statuses
• ed4bac61 return error on default status update instead of silent no-op
• 10129495 Merge remote-tracking branch 'origin/main' into category-statuses
• 2d3958fe Merge pull request #294 from abhinavxd/more-view-filters
• 38a7fd69 update mig ver
• b658df8d Extract LoadingOverlay component for admin spinner/dim pattern
• bf63a873 use constants from filterConfig for operators.
• db8d099e Prevent Enter key from submitting automation rule form
• 15021bf2 Make session lifetime configurable
• 06b36b74 Add prompt-to-tag-on-reply inbox setting
• bcd93514 Fix caret overflow in ComboBox trigger for long labels
• 66db129b Refetch conversations when the open view is edited
• 68a587bc Remove filter value when operator changes from / to between
• c16ad26d Add Range Calendar shadcn component for filters
• 7aa48641 Fix spinner position in admin panels
• 5bbd0f7c Increase default rate limits
• 8090309e Fix autoassigner delaying conversation assignment when first picked agent is capped Handle cases where teams do not have any agents
• 79dc693c Fix large tag names expanding outside tag badge
• aa9e4cda feat: add conversation status categories and update related logic.
• 1562f772 Update README.md
• 8f5d80f6 Update README.md
• 21cb6a25 Update README.md
• 00785c60 WIP: More filters to views Virtualize agent list and tag list.
• 30b596e1 Update ROADMAP.md
• 088a5469 Update ROADMAP.md
• 108d7a7c Merge pull request #285 from abhinavxd/dependabot/npm_and_yarn/frontend/qs-6.15.1
• 0b7cfe2a Merge pull request #284 from abhinavxd/dependabot/npm_and_yarn/frontend/vite-6.4.2
• 50ebcec3 build(deps): bump qs from 6.13.1 to 6.15.1 in /frontend
• b4de085f build(deps-dev): bump vite from 5.4.21 to 6.4.2 in /frontend
• 26bb17a5 Merge pull request #281 from abhinavxd/dependabot/npm_and_yarn/frontend/axios-1.15.0
• f6b2162d build(deps): bump axios from 1.13.5 to 1.15.0 in /frontend

What's fixed

• Chat widget occasionally not appearing on page load when served from browser cache.

Upgrade

• Always take a database backup before upgrading.
• Follow the steps here.

Changelog

• c645df82 Fix widget auto-init race when script is served from memory cache
• e3b82f03 Update README.md
• c0833550 Update ROADMAP.md
• 212f0dd4 Update readme

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.1.0...v2.1.1